Red Robin in Willoughby redux
I have neither been to nor written about Red Robin in some time, but this is needed. Five of us decided to go to Red Robin to have something to eat, obviously or we wouldn't have gone there. We sat down and were quickly greeted by our server, Pamela. She was at the next table taking an order but excused herself from the for a second to tell us she would be right with us, very nice touch, Pamela. She placed the order of the other table and was quickly with us taking our drink order. While we awaited our fifth person we had ample time to peruse the menu. When he arrived we were all ready to order.
I have for years told people, raving, about the Pot Roast "Burger" at the above mentioned restaurant and was, in fact, trying to order something else this time but could not get that flavor out of my head. I and one of my companions also ordered a cup of soup. Well, our server fell after this point. She never brought our soup until the entire meal came out. We had to ask for refills on our iced tea. She poured my tea over the floor and spilled it without wiping it up, and those fucking tiles are slick under the best of circumstances. She reached instead of walking around the table to serve, we were at a round table in the first section after the bar, therefore there was no reason to reach except poor training or abject laziness
(And on those tables, they are HORRIBLE!!! The first two six-top rounds nearest the kitchen are too big to be up front. My coat was stepped on at least twice by other servers and I had it as close to the chair as possible AND the server at the 1/2 booth behind me kept leaning over to talk to the other party while making me almost smell her ass. Move the big tables to the back where there is less traffic, because this was constant, In fact, we even moved the empty chair to the side nearest the 1/2 booth table because one of our party was almost hit by bussers and servers three times. )
So... my Pot Roast comes out and I am happy as a proverbial lark. Silly me. This thing was awful. It was dry and tasteless. I was appalled, but the rest of the table found it semi-amusing, that was until the one with the pulled pork realized her sandwich was dry as hell, too. She did, though, say it was fine AFTER she ordered more sauce. Here's a thought, serve it with extra sauce, that way you get the best of both worlds. For fuck sake, you charge enough for the burgers. Everyone else said their stuff was OK, but not really worth the money.
Oh, and another thing. Pamela, do not EVER put your fingers on the paper when serving the basket. Put your fingers UNDER the paper. It was obvious, at least to us, the our server was new, but if that was that were truly the case she should have told us. Watching her with her serving tray was almost painful. I was sure something was going to drop because she has not yet learned the art of balance.
Please do something. Pamela was very nice, but her skills were awful. She asked me a question from across the table, and, any of you that have ever been there know that place is ridiculously noisy, AND this was about 5:30 on a Saturday evening. I do not go to Red Robin often but this was awful, and it never has been before. I must tell you all, now, to be careful, while earlier I suggested it as a place to go for the "upscale burger experience." Too bad. Quality and service are what it is all about and you failed on both.
I have for years told people, raving, about the Pot Roast "Burger" at the above mentioned restaurant and was, in fact, trying to order something else this time but could not get that flavor out of my head. I and one of my companions also ordered a cup of soup. Well, our server fell after this point. She never brought our soup until the entire meal came out. We had to ask for refills on our iced tea. She poured my tea over the floor and spilled it without wiping it up, and those fucking tiles are slick under the best of circumstances. She reached instead of walking around the table to serve, we were at a round table in the first section after the bar, therefore there was no reason to reach except poor training or abject laziness
(And on those tables, they are HORRIBLE!!! The first two six-top rounds nearest the kitchen are too big to be up front. My coat was stepped on at least twice by other servers and I had it as close to the chair as possible AND the server at the 1/2 booth behind me kept leaning over to talk to the other party while making me almost smell her ass. Move the big tables to the back where there is less traffic, because this was constant, In fact, we even moved the empty chair to the side nearest the 1/2 booth table because one of our party was almost hit by bussers and servers three times. )
So... my Pot Roast comes out and I am happy as a proverbial lark. Silly me. This thing was awful. It was dry and tasteless. I was appalled, but the rest of the table found it semi-amusing, that was until the one with the pulled pork realized her sandwich was dry as hell, too. She did, though, say it was fine AFTER she ordered more sauce. Here's a thought, serve it with extra sauce, that way you get the best of both worlds. For fuck sake, you charge enough for the burgers. Everyone else said their stuff was OK, but not really worth the money.
Oh, and another thing. Pamela, do not EVER put your fingers on the paper when serving the basket. Put your fingers UNDER the paper. It was obvious, at least to us, the our server was new, but if that was that were truly the case she should have told us. Watching her with her serving tray was almost painful. I was sure something was going to drop because she has not yet learned the art of balance.
Please do something. Pamela was very nice, but her skills were awful. She asked me a question from across the table, and, any of you that have ever been there know that place is ridiculously noisy, AND this was about 5:30 on a Saturday evening. I do not go to Red Robin often but this was awful, and it never has been before. I must tell you all, now, to be careful, while earlier I suggested it as a place to go for the "upscale burger experience." Too bad. Quality and service are what it is all about and you failed on both.
posted by johnathan e at 3:23 PM
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