Buffalo Wild Wings on Mayfield Road in Lyndhurst (I think).

On 13 May 2008 my protege and I decided to go somewhere after our latest inspection, as is the case every time. While driving north on Warrensville Center we decided to go east on Mayfield. The entire area is traffic HELL so I figured, "Why not?" Driving down the road D was attempting to figure out where he wanted to eat when we simultaneously came up with what we called BW3 as it used to be termed.

Well, upon entering, about 4:30pm, I noticed menus and grabbed two so we could get an idea of their offerings. I have only been to one of their establishments twice, therefore am unschooled in the way things work. It was painfully obvious after about fifteen minutes of waiting and NO ONE even acknowledged that we were there. Since there were other folks sitting there, I figured we were waiting for a host or hostess. There was no sign say to seat ourselves (or not) AND the guy behind the counter didn't even look our way. This is a horrific way to start a dining experience. I finally heard another customer ask where she could sit and the counter moron told her to seat herself anywhere she wished. Thanks for telling us, ass!


We decided to sit on the second level between the counter and the patio because we saw a server there. I asked if the seat was available to which she replied, "Sure, but it's going to take a little bit to get to you because I'm the only one here and these guys are before you." She did, though, immediately take our drink order. I ordered my normal iced tea and D got his regular fruit punch. It took about 10 minutes before we actually got the drinks, but our server then took our order. (My iced tea tasted like soap and it took about another 15 minutes before I could get to the server to make a change.) We found out that it was "Wing Day" as stated by our server, Jamie. There was nothing on the table or anywhere in our dining area to say that so we had no way of knowing. (You all need to remember there are people out there who are not familiar with your regular specials, so maybe you ought to make it easy for them. Feeling uncomfortable because you are not a "regular" is one of those reasons people stay away. You are NEVER too good to find a new customer.)

D ordered 6 honey barbecue and 6 spicy garlic while I ordered 12 mild. He got Queso Cheese Fries (I hate the redundancy here since queso IS cheese), and I ordered some garlic breaded mushrooms as appetizer. They came at the same time, therefore should not have been considered appetizer.

They finally came out about 15 minutes after our order, this is 40 minutes after we arrived, mind you. Jamie forgot our bleu cheese, which we both ordered AND forgot to bring my other drink. Then when we were done she gave us our check and asked if D wanted a to go cup for his punch he said yes. 10 minutes later while waiting to pay the bill, she arrived without the cup.

I have to say, she tried but I cannot say she was good. Memory works in some instances, but I only saw her write something down on our original order. It might help to do so more often when running like that. Also, she did what most do and left us to sit around after the bill was given to us. I fucking HATE that.

So, after more than an hour and a quarter we finally left the establishment. The food was pretty good but the service was appalling. I would not recommend this place to anyone just because of the service. Maybe others are better, but management should be ashamed of the way in which this place is run.