Yop's Timeout Grille in Chardon, Ohio
After the fiasco of the Riverside Tavern, we went to Yop’s Time Out Grille in Chardon on US 6. I will give them some leeway in that there were 10 of us who showed up without any previous knowledge on their part. That is as far as it goes. Many of us ordered what appeared to be a wonderful AND relatively inexpensive meal. It was a 20 ounce Porterhouse steak with potato slaw and garlic bread. Five of us ordered the steak four of us asked for it to be done medium rare one wanted medium. The two girls with us ordered chicken fingers. One wanted the kids meal, and pointed to it while the other ordered the side and fries. These girls are obviously teenagers to anyone’s eye trained or not. That is what I will term the basics. Then it got sticky.
In the first place we were all already starving and had told the server, Lori, of our problem at the restaurant from which we had just come. Any good server would have taken that direct statement and brought out as much food as possible with expedience. (Like maybe the slaw perhaps). No! Instead she waited and decided to bring everything out at the same time. She also informed us, upon arrival with food, over twenty minutes from the time she had taken our order and we did not see her again until the food was done, that we had gotten all of the porterhouses left. That did not bode well with my perennial companion and I. The girls” food was wrong. The one who wanted fries, my niece Stephanie, got home fries instead, which were disgustingly over done and dripping with grease. Her friend got just chicken fingers with nothing else. The kid’s portion was supposed to have had fries. Of the porterhouse steaks, only one was done medium rare and that was the one supposed to have been medium. All the rest were overdone. You can’t undo an overdone steak AND there were none left, GOOD FUCKING JOB!!!.
I brought this up to our server and she barely acknowledged that it was something worth her time. In fact, when she returned with a paltry offering of 10% off the bill, I was offended. I told her so and she said she could do nothing better due to owners and/or management not being there. If that were the case, truthfully, then she wouldn’t have been able to do even the paltry 10%. I told her it was offensive that she did such a thing and informed her that we, at least 8 of us, would probably NEVER waste or time or money there again. Word of mouth can break a place as easily as make it so re-think your strategy and wake up to the demands of the other public. Your regulars are not the people you need to worry about.
In the first place we were all already starving and had told the server, Lori, of our problem at the restaurant from which we had just come. Any good server would have taken that direct statement and brought out as much food as possible with expedience. (Like maybe the slaw perhaps). No! Instead she waited and decided to bring everything out at the same time. She also informed us, upon arrival with food, over twenty minutes from the time she had taken our order and we did not see her again until the food was done, that we had gotten all of the porterhouses left. That did not bode well with my perennial companion and I. The girls” food was wrong. The one who wanted fries, my niece Stephanie, got home fries instead, which were disgustingly over done and dripping with grease. Her friend got just chicken fingers with nothing else. The kid’s portion was supposed to have had fries. Of the porterhouse steaks, only one was done medium rare and that was the one supposed to have been medium. All the rest were overdone. You can’t undo an overdone steak AND there were none left, GOOD FUCKING JOB!!!.
I brought this up to our server and she barely acknowledged that it was something worth her time. In fact, when she returned with a paltry offering of 10% off the bill, I was offended. I told her so and she said she could do nothing better due to owners and/or management not being there. If that were the case, truthfully, then she wouldn’t have been able to do even the paltry 10%. I told her it was offensive that she did such a thing and informed her that we, at least 8 of us, would probably NEVER waste or time or money there again. Word of mouth can break a place as easily as make it so re-think your strategy and wake up to the demands of the other public. Your regulars are not the people you need to worry about.
posted by johnathan e at 8:00 PM
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