Bravo in Mentor Again.
You know... sometimes I think I have a sign on my forehead that says, "Go ahead, fuck with me. I like it." No matter who I may done with, something is bound to be wrong. Not just minor shit either. It is always something ridiculous.
On Wednesday evening, September 12, 2007, we had reservations at the Mentor Bravo restaurant. We had no problem being immediately seated and our server was quite good, at first. Latisha was very friendly and quick with an answer to any of our questions, one of which was, "What are Tuscan Mashed Potatoes?" She replied that they were nothing more than regular mashed potatoes, which you guys should say instead of the idiotic moniker that means nothing. Anyway, there were five of us dining in commemoration of my mother's 63rd birthday. Mind you, I had over $85.00 in gift certificates from a previous trip to the same place, that was horrible (meaning the last trip to Bravo).
We ordered drinks which were served quickly and then an appetizer of spinach- artichoke dip which was excellent, although I do not really like the flat bread with which it was served. We were also given some superb crusty bread with a wonderfully flavorful infused oil for dipping. It was not the same thing we had on our last visit as this was divine and the stuff the earlier time was oil and nothing much else. The appetizer came out in seemingly seconds which was a wonderful surprise.
Four of the group ordered fillets of one ilk or another. One ordered the petite fillets with accompanying shrimp while the others just ordered the steak dinner. For the price, though, everything should have come with a salad and not have an extra charge. What the hell is wrong with you trying to charge more for a fucking SALAD?
The arrival of the food is when things started to go badly, and they just kept getting worse. My order of the chicken scampi was all right. I continue to try chicken breast because I know it is better for me, but I have NEVER tasted one the did not remind me of sandpaper. It is ALWAYS dry as some proverbial desert and this was no exception. The flavor of the pasta was boring (in fact, I should have poured the remaining oil from the bread over top and it would have been much better.), but the shrimp were quite good.
Two of the fillets came out perfectly BUT two of them were blatantly wrong. One was so wrong that it was a completely different dinner than that which was ordered. The petite fillet(S), meaning more than one, came out as one fillet and without shrimp. Dumb fucking move. To make matters worse, it was underdone as well. My mother's steak came out almost rare and she ordered it WELL DONE. I know that is something one does not normally do in a restaurant BUT she wanted it that way and so it should have been done. When the server was confronted with the mistakes, she happily agreed to fix them and even left the mistaken fillet with my other companion telling her she was more than welcome, "to nibble," while she was awaiting the correct meal. It was said that the correction would take, "four minutes," which was pretty close. She ordered it medium and, I know this is going to be hard for you to believe, it came out fucking bloody rare. So..., not only did they fuck it up the first time, they did it twice. BRILLIANT!!!!!
Then, as I have bitched about numerous times within this blog, the server fell off. Up until this point she had made only one mistake which was to give one of our party a Miller Lite when he specifically asked for a Bud Light and did so in front of everyone and loudly enough that we could all hear. (On that note turn the asinine music down a bit so people can actually hear what they are saying to one another.) Once the service was generally complete, Latisha "forgot" we were still her customers. We sat there for about 15 minutes before she finally returned with our check, which was over $160.00. This is a constant problem in eating establishments across the country. TEACH YOUR SERVERS TO CONTINUE TO BE ATTENTIVE!!!! The tip is not only for the beginning but for the ENTIRE service. Latisha would have gotten a 25% tip but, due to the ending, she got less then 15%. I am betting that she complained to people about it, too. Just remember, you have to work for your gratuity it is not a guarantee.
On Wednesday evening, September 12, 2007, we had reservations at the Mentor Bravo restaurant. We had no problem being immediately seated and our server was quite good, at first. Latisha was very friendly and quick with an answer to any of our questions, one of which was, "What are Tuscan Mashed Potatoes?" She replied that they were nothing more than regular mashed potatoes, which you guys should say instead of the idiotic moniker that means nothing. Anyway, there were five of us dining in commemoration of my mother's 63rd birthday. Mind you, I had over $85.00 in gift certificates from a previous trip to the same place, that was horrible (meaning the last trip to Bravo).
We ordered drinks which were served quickly and then an appetizer of spinach- artichoke dip which was excellent, although I do not really like the flat bread with which it was served. We were also given some superb crusty bread with a wonderfully flavorful infused oil for dipping. It was not the same thing we had on our last visit as this was divine and the stuff the earlier time was oil and nothing much else. The appetizer came out in seemingly seconds which was a wonderful surprise.
Four of the group ordered fillets of one ilk or another. One ordered the petite fillets with accompanying shrimp while the others just ordered the steak dinner. For the price, though, everything should have come with a salad and not have an extra charge. What the hell is wrong with you trying to charge more for a fucking SALAD?
The arrival of the food is when things started to go badly, and they just kept getting worse. My order of the chicken scampi was all right. I continue to try chicken breast because I know it is better for me, but I have NEVER tasted one the did not remind me of sandpaper. It is ALWAYS dry as some proverbial desert and this was no exception. The flavor of the pasta was boring (in fact, I should have poured the remaining oil from the bread over top and it would have been much better.), but the shrimp were quite good.
Two of the fillets came out perfectly BUT two of them were blatantly wrong. One was so wrong that it was a completely different dinner than that which was ordered. The petite fillet(S), meaning more than one, came out as one fillet and without shrimp. Dumb fucking move. To make matters worse, it was underdone as well. My mother's steak came out almost rare and she ordered it WELL DONE. I know that is something one does not normally do in a restaurant BUT she wanted it that way and so it should have been done. When the server was confronted with the mistakes, she happily agreed to fix them and even left the mistaken fillet with my other companion telling her she was more than welcome, "to nibble," while she was awaiting the correct meal. It was said that the correction would take, "four minutes," which was pretty close. She ordered it medium and, I know this is going to be hard for you to believe, it came out fucking bloody rare. So..., not only did they fuck it up the first time, they did it twice. BRILLIANT!!!!!
Then, as I have bitched about numerous times within this blog, the server fell off. Up until this point she had made only one mistake which was to give one of our party a Miller Lite when he specifically asked for a Bud Light and did so in front of everyone and loudly enough that we could all hear. (On that note turn the asinine music down a bit so people can actually hear what they are saying to one another.) Once the service was generally complete, Latisha "forgot" we were still her customers. We sat there for about 15 minutes before she finally returned with our check, which was over $160.00. This is a constant problem in eating establishments across the country. TEACH YOUR SERVERS TO CONTINUE TO BE ATTENTIVE!!!! The tip is not only for the beginning but for the ENTIRE service. Latisha would have gotten a 25% tip but, due to the ending, she got less then 15%. I am betting that she complained to people about it, too. Just remember, you have to work for your gratuity it is not a guarantee.
posted by johnathan e at 8:28 AM
1 Comments:
Bravo to you Mr. Steinbach. I enjoy reading your blogs weekly. I had only wished I could have eaten my meal with everyone else at the table. At least the Tuscan Potatoes were good!
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