Arby's Reynolds Road in Mentor, OH

When I drove up to the Drive-thru of the Arby's store on Reynold's Road (306) in Mentor, Ohio today, May 4, 2006, I attempted to place an order. Since I do not often go to Arby's I was unsure as to whether or not the flyer I had denoted something on a $.99 menu or if they were all coupons, some were perforated and others were not which is the reason for the slight wonder on my part. When I tried to explain what I wrote above, I was told, "It couldn't be from our $.99 menu because we don't have one. It's obviously a Cyoopon (The reason for the spelling is that I did not pronounce it that way and the person on the window obviously thought it was her place to correct me. This was discerned due to the tone of her voice.)."
I drove up to the window and immediately asked the woman who came up, mind you she had a name tag on denoting her as the shift manager, why she spoke that way to me when I was only attempting to ask a question. She said, "It must have been because you car was too loud." I asked her, at that exact moment if my car could have possibly been too loud at which time she admitted that it could not have been. "In that case it is that the speaker back there is hard to hear out of." Then when I started to ask why, if she knew that, would she blame it on a noticeably quite vehicle. She did not even give me a chance to get the first two words out before she turned away ignoring me.
Training is in order. I did not have a problem with food quality, but as time goes on our service people get worse and worse.