The Best Buy saga continues ;(
These people are abject MORONS!!!! I am not fucking kidding you! So, after reading the last post, this is written of the day the computer was PROMISED IN WRITING to be done BY NOON!!!! I don't even have to say it to you all because my readers are not without brains, BUT I DO have to spell it out to the fuckwits running Best Buy, at least the one in Mentor, Ohio. At 12:07 my sister called the store to check on the computer, she didn't want to just go there because, shockingly, we all know that people in that store lie all the time. I am sure we were lied to at least six times before this point, but, I digress as usual.
She was put on hold for 18 minutes, she timed it because we knew they would do something more that was idiotic. The gentlemen attempting to help her, Dan, said he could find no record of the transaction and asked her for a customer number, which she gave to him. He was still unable to find anything. He supposedly walked around the entire store trying to find this missing unit to no avail. My sis had had enough and had to do something else so she decided she would call back a bit later.
The next call was at approximately 3PM. She spoke with a grand total of four people and was on hold, not including talk time, for another absolutely outrageous 13 minutes. Come on PEOPLE. It is supposed to be about customer SERVICE not DISSERVICE! Brian was the first person with whom she had spoken. He said he knew nothing and was told to get a supervisor. At that point, Kelsey got on the line. (Kelsey appeared to have been briefed because he immediately got on the line saying the unit was currently been checked, as Best Buy advertises it does to EVERY unit it sells.) He then said he was going to transfer the call to the "Geek Squad."
This person acted as if he did not know what was going on. He said that he was GOING TO check to see that all the numbers matched, etc. (not was already doing this but was going to do it. Do you get me? That Kelsey person lied to us. Add that to the count.)
The phone was then handed off to yet another person who seemed even more confused than the last. This boy said, "So, did you want me to check out the unit for you?" This was just too much. My sister just told him to get the damned thing done and asked how long it would be. He said 10 minutes. She asked him if it meant a REAL ten minutes or a Best Buy ten minutes, which, you all know from the last post, could be as long a three hours. While this was going on, she heard, in the background, someone saying, "just start checking that computer." It is about time, no? Anyway, she got off the phone at 3:20. She arrived at the store at 4:07PM, went in got the unit and left. There no apologies, not management even spoke with her, nothing. I already told them they lost two customers for life, as of this, they lost at least one more. Fucking brilliant! Keep up the shitty work and you'll lose us all, which is, of course, my hope.
She was put on hold for 18 minutes, she timed it because we knew they would do something more that was idiotic. The gentlemen attempting to help her, Dan, said he could find no record of the transaction and asked her for a customer number, which she gave to him. He was still unable to find anything. He supposedly walked around the entire store trying to find this missing unit to no avail. My sis had had enough and had to do something else so she decided she would call back a bit later.
The next call was at approximately 3PM. She spoke with a grand total of four people and was on hold, not including talk time, for another absolutely outrageous 13 minutes. Come on PEOPLE. It is supposed to be about customer SERVICE not DISSERVICE! Brian was the first person with whom she had spoken. He said he knew nothing and was told to get a supervisor. At that point, Kelsey got on the line. (Kelsey appeared to have been briefed because he immediately got on the line saying the unit was currently been checked, as Best Buy advertises it does to EVERY unit it sells.) He then said he was going to transfer the call to the "Geek Squad."
This person acted as if he did not know what was going on. He said that he was GOING TO check to see that all the numbers matched, etc. (not was already doing this but was going to do it. Do you get me? That Kelsey person lied to us. Add that to the count.)
The phone was then handed off to yet another person who seemed even more confused than the last. This boy said, "So, did you want me to check out the unit for you?" This was just too much. My sister just told him to get the damned thing done and asked how long it would be. He said 10 minutes. She asked him if it meant a REAL ten minutes or a Best Buy ten minutes, which, you all know from the last post, could be as long a three hours. While this was going on, she heard, in the background, someone saying, "just start checking that computer." It is about time, no? Anyway, she got off the phone at 3:20. She arrived at the store at 4:07PM, went in got the unit and left. There no apologies, not management even spoke with her, nothing. I already told them they lost two customers for life, as of this, they lost at least one more. Fucking brilliant! Keep up the shitty work and you'll lose us all, which is, of course, my hope.
posted by johnathan e at 10:15 AM
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