NCCI, A field chase company.

I work as an independent contractor with various inspection and skip chasing companies across the United States and have been doing so for about the last three to four years. Most of the companies are great. Some are just OK. Others are a constant battle. And some are not even worth mentioning. Today I am going to write about one that has been a constant battle. That company is NCCI, the National Creditors Connection, Inc.

The most read trade web page for fieldwork such as that I do calls them one of the best. I feel they are one of the, if not the, worst. They are quite large; therefore, they treat some field representatives like dirt in my estimation. Let me explain.

A large corporation, such as Novastar Mortgage, has an account for which a couple of payments have been late. The customer has not responded to letters, phone calls, etc. Novastar then contracts NCCI, out of California, who then contracts field representatives in the various areas needed across the country in order to have someone physically go to the address in question. I am one of those people.

NCCI has a policy that allows the large corporation one “rechase” on each order if the results did not include a contact with the debtor. A “rechase,” as it sounds, is nothing more than a return to the property in question for another attempt at contact. We contractors know about this policy, although I personally do not like because it feels as if I, the little branch in this tree, have to pay for something they should have dealt with before allowing the customer to get this far. Be that as it may, that is not my problem today.

My problem lies in the fact that I was sent an order that had the wrong address. I went to the place where the house was supposed to be but there was no matching address. The house to the south had one number the next house had another number, and the number I was looking for should have been in between. There wasn’t even enough space for a shed between the properties; therefore, the address never will exist on the street to which I was sent. Now, they sent me a “rechase.” My complaint is this, though I have already said I do not like “rechases,” I do them when sent since I agreed to do so. This, on the other hand, is not a “rechase” in my mind. This “rechase” said I was to go to an entirely different address because someone made a mistake. I did not make the mistake. Either NCCI or the corporation made the mistake. Now they want me to go back out there for no money and do what I should have been able to do the first time had they had their facts straight in the beginning. I spoke with people at NCCI and they do not understand what my complaint is. They say it is the same as any other “rechase.” I say they are wrong and if they consider this to be so, they must change the policy. I would never in a million years have agreed to such utter nonsense. Come on guys, this is a pure and simple case of making the little guy pay for the mistakes of big business.
On another note, when arguing with Mark, he kept bringing up the “fact” that I make a good deal of money from NCCI. That is not the case. I make maybe $300.00 a month so it is really not worth it to me to have these hassles. In fact, I have tried to get them to understand that I do not want to travel anywhere except a specific small area due to the “rechases,” but they keep sending me other. I charge them more for the out of county stuff, and then fight with them. They finally agree, but it is always a difficulty. They say I don’t listen. I’m tired of working for them in this capacity and they just continue to send things. I keep with them because there is one section of the company I like so I do not want to lose those. BUT it is getting to the point where I will, because I cannot stand for a company I work with to shit on the little guy as they are doing, AND helping even bigger guys to do.