Family Foods in Mentor, Ohio
Today, June 20, 2006, I went to my friendly, neighborhood, independently-owned, grocery store. I know I have already shocked you, as there are so few non-corporate entities of this ilk left in the good old U S of A. But, as usual, I digress.
I will preface the specifics with some glowing generalities. I, and many people in my greater neighborhood, am very happy the store re-opened after nearly a year of it being closed due to fire. Everyone I talked to felt as though they had been “forced” to go to the larger corporate stores, such as TOPS, Giant Eagle, and Marc’s, to conduct their shopping. Almost without fail all agreed that they hated the larger stores and would only go there for specific items, AND only if it was a very good sale. I agreed.
Since they have re-opened I rarely see the parking lot empty, and, most shockingly, the prices are quite comparable to the larger stores. Many, in fact are regularly better. Good for you Mentor Family Foods.
There are some things that need to be worked on, though. One case in point happened today at approximately 1:10PM. I had completed my shopping and was checking out at the eastern most open register, I believe it was three, it had a very thin aisle which made it difficult to maneuver the cart. Anyway, the young female behind the register, while in the middle of ringing my order, decided she needed to stop and talk to some male who was at another register. I think she should have asked him to wait, completed my order, then talked to him. That’s just what I always thought was good customer service. She did not speak to him for long but that is not the point in my eyes.
Next, when I used my debit card, she told me to put in my PIN number. I did so but after I had entered the number, she remarked about how easy it was to remember. She should not have even been looking at the keypad let alone commenting on my PIN. There needs to be some serious discussion had with this person. I am now wondering if I should obtain a new card and PIN due to her knowledge.
I will preface the specifics with some glowing generalities. I, and many people in my greater neighborhood, am very happy the store re-opened after nearly a year of it being closed due to fire. Everyone I talked to felt as though they had been “forced” to go to the larger corporate stores, such as TOPS, Giant Eagle, and Marc’s, to conduct their shopping. Almost without fail all agreed that they hated the larger stores and would only go there for specific items, AND only if it was a very good sale. I agreed.
Since they have re-opened I rarely see the parking lot empty, and, most shockingly, the prices are quite comparable to the larger stores. Many, in fact are regularly better. Good for you Mentor Family Foods.
There are some things that need to be worked on, though. One case in point happened today at approximately 1:10PM. I had completed my shopping and was checking out at the eastern most open register, I believe it was three, it had a very thin aisle which made it difficult to maneuver the cart. Anyway, the young female behind the register, while in the middle of ringing my order, decided she needed to stop and talk to some male who was at another register. I think she should have asked him to wait, completed my order, then talked to him. That’s just what I always thought was good customer service. She did not speak to him for long but that is not the point in my eyes.
Next, when I used my debit card, she told me to put in my PIN number. I did so but after I had entered the number, she remarked about how easy it was to remember. She should not have even been looking at the keypad let alone commenting on my PIN. There needs to be some serious discussion had with this person. I am now wondering if I should obtain a new card and PIN due to her knowledge.
posted by johnathan e at 8:05 AM
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