Willoughby and Mentor, Ohio Lowe's stores.
This is the second Lowe’s store in the area I have shopped within the last two weeks one in Mentor, Ohio and the other in Willoughby, Ohio. I find it disheartening that on both occasions, I ran into poorly trained and downright rude employees.
Let me explain. At least three employees, and, no I did not get their names, as I could not see nametags, in the Mentor store completely ignored me when I attempted to ask them a question. They were talking amongst themselves and obviously had no time to help a customer. (It was only they and they were with no customer but were laughing and joking.) I resolved not to go back to that store.
I then needed something I have only found at Lowe’s so decided to give it another chance albeit a different store, the one in Willoughby, Ohio. Well, guess what, more rudeness. Upon entering the store, today, May 13, 2006 at approximately 1439, I had to ask three times in exceedingly louder tones for the employee chatting with another customer to move from the doorway so that I and my companion could enter. He did finally move but did not have the decency to even apologize and in fact gave me a somewhat dirty look. (No nametag)
After completing my purchase, another employee showed the same type of disregard. It was a woman of approximately 55 years with reddish hair who was a cashier. She walk right in front of me when I was trying to maneuver four chairs to my cashier, looking directly in my eyes and still coming rather than moving out of the way for a customer who was carrying something bulky. Then upon the attempt to exit the store, she stood right in the middle of the doorway trying to hand something to a customer who forgot it. Good idea, still poor form over all. I had to ask her twice to move before she did. I should NOT have had to ask at either store for some basic customer service or respect. This is not how a business should be run. Please do something about your training and ensure that people pay attention to the needs of all customers not just who they pick and choose.
Let me explain. At least three employees, and, no I did not get their names, as I could not see nametags, in the Mentor store completely ignored me when I attempted to ask them a question. They were talking amongst themselves and obviously had no time to help a customer. (It was only they and they were with no customer but were laughing and joking.) I resolved not to go back to that store.
I then needed something I have only found at Lowe’s so decided to give it another chance albeit a different store, the one in Willoughby, Ohio. Well, guess what, more rudeness. Upon entering the store, today, May 13, 2006 at approximately 1439, I had to ask three times in exceedingly louder tones for the employee chatting with another customer to move from the doorway so that I and my companion could enter. He did finally move but did not have the decency to even apologize and in fact gave me a somewhat dirty look. (No nametag)
After completing my purchase, another employee showed the same type of disregard. It was a woman of approximately 55 years with reddish hair who was a cashier. She walk right in front of me when I was trying to maneuver four chairs to my cashier, looking directly in my eyes and still coming rather than moving out of the way for a customer who was carrying something bulky. Then upon the attempt to exit the store, she stood right in the middle of the doorway trying to hand something to a customer who forgot it. Good idea, still poor form over all. I had to ask her twice to move before she did. I should NOT have had to ask at either store for some basic customer service or respect. This is not how a business should be run. Please do something about your training and ensure that people pay attention to the needs of all customers not just who they pick and choose.
posted by johnathan e at 5:19 PM
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